Frequently Asked Questions

Q: Who is Family First Finance?

A: Family First Finance is a trusted short term loan provider based in Protea Glen, Soweto, Johannesburg. We provide quick, affordable loan solutions to South Africans.

Q: How much can I borrow?

A: We offer loans from R500 up to R100,000 depending on the loan type and your financial profile. Express loans range from R500 - R8,000, Personal loans from R8,000 - R50,000, and Business loans from R10,000 - R100,000.

Q: How long does it take to get approved?

A: We aim to process applications quickly. Many applications are approved within a few hours, and funds can be paid out the same day.

Q: What are the interest rates?

A: Our interest rates are competitive and transparent. The exact rate will depend on the loan amount and repayment term. We always disclose all fees and charges upfront with no hidden costs.

Q: How do I repay my loan?

A: Repayments are made via secure EFT directly from your bank account. We offer flexible repayment terms to suit your budget.

Q: Can I apply if I am unemployed?

A: You need to have a regular source of income to qualify for a loan. This can include employment, self-employment, contract work, or other verifiable income.

Q: What if I have a bad credit record?

A: We consider each application individually. Having a less than perfect credit record does not automatically disqualify you. We look at your overall financial situation.

Q: Is my personal information safe?

A: Absolutely. We take your privacy and data security seriously. All information is encrypted and handled in accordance with South Africa's POPIA regulations.

Q: Can I pay off my loan early?

A: Yes, you can pay off your loan early at any time with no early repayment penalties or hidden fees.

Q: How do I contact Family First Finance?

A: You can visit us in Protea Glen, Soweto, call us, or email us. Visit our Contact page for more information.